Skip to main content
There are five VC plans: Free, Solo, Team, Network and Scale. Each includes a memo allowance per billing period. Paid plans bill an overage charge for each memo beyond it. You manage the plan in Settings under Billing & Account Management: Change Plan, Manage Payment, View Invoices and Cancel Subscription. Prices, allowances and the overage rate are on stratengineai.com/investor#pricing.
Every billing action is admin-only: changing the plan, payment details, invoices, cancelling, scheduled-change buttons and coupons. Members see the plan, usage and billing period without the buttons. On the Free plan there’s no paid subscription, so Manage Payment, View Invoices and Cancel Subscription aren’t shown.

​
The billing card

If the card shows Unable to load billing information., click Retry.

​
Memo allowance and overages

The header on Home, Upload and the framework editor tracks usage too: N / M memos generated, days left in the period, Overages incur extra charges at 80%, and Extra charges apply once you’re past the allowance. On Free it shows Uploads stop at your limit and then Limit reached. Upgrade to add more. See Finding your way around.
  • Paid plans: memos keep generating past the allowance. Each extra memo is billed as an overage. The plan picker states it: All plans include the per-memo rate overage charges beyond your allotment.
  • Free plan: there are no overage charges. Once the allowance is used, uploads stop: dropping a deck opens the Choose Your Plan window for admins, and members see Ask your admin to upgrade. The plan picker says Free plan uploads stop at your limit. Upgrade to keep going.
The allowance resets at the start of each billing period.

​
Change your plan

1

Click Change Plan

The Choose Your Plan window opens with a Monthly | Annual toggle. Each card shows the price and memos per month (or per year on annual). Your plan is marked Current Plan.
2

Pick a plan

Each card’s button tells you what it does: Upgrade, Downgrade, or Switch to Annual / Switch to Monthly for your own plan on the other billing interval.
3

Review the confirmation

Confirm Plan Change shows the change (for example “Solo monthly → Team monthly”), the line items including proration credits for unused time on your current plan, and Total due now.
4

Confirm

Click Confirm Change for an upgrade or interval switch. For a downgrade the button reads Schedule Downgrade, and the window says Takes effect on the end of your current period. Click Cancel to go back to the plans. When it’s done you’ll see Plan updated successfully.
Upgrades take effect right away, prorated. Downgrades wait until the end of the current billing period, so you keep the higher allowance until then. From the Free plan, picking a plan opens checkout in a new tab instead of the confirmation step. Your plan updates in StratEngine after checkout completes. If a payment failed, the window shows Your payment has failed. Please update your payment method before changing plans. Click Update Payment to fix it in your billing portal first. On paid plans, the window’s footer also has Manage Billing & Payment, which opens your billing portal. If you aren’t an admin, picking a plan shows Only an admin can change the plan. Ask your account admin.

​
Scheduled changes and cancellations

​
Payment, invoices and cancelling

On paid plans, each of these buttons opens your billing portal in a new tab:
  • Manage Payment: update your card or billing details.
  • View Invoices: see and download past invoices.
  • Cancel Subscription: cancel your plan. You keep it until the end of the current period, and the card shows Your subscription will cancel on that date.
Cancelling doesn’t delete your account or memos. See Log out, cancel, or delete your account.

​
Coupon codes

On paid plans, admins see an Enter coupon code field on the card. Type the code and click Apply.